Casa Fiora Prestige 3x4M Aluminum Louver Pergola with Manual Roof(Beige Color)

We offer fast and reliable shipping for all our clothing items. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-5 business days.

Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. Enjoy free shipping on orders over $150. For any questions regarding your order, please contact our customer service team for assistance.

At CasaFiora, this policy is issued in accordance with UAE Consumer Protection Law and applies to all purchases made through our online store.

1. Eligibility for Returns

The customer has the right to request a return within 2 days from the delivery date, provided that:

The product is unused, undamaged, and in its original condition.

The product is not customized or made-to-order.

Products that have been installed, fixed, or assembled are not eligible for full refund, in line with UAE regulations regarding services already rendered.

2. Non-Refundable Items

The following are non-refundable:

Customized or made-to-order furniture.

Service fees including delivery, installation, fixing, dismantling, once the service has been performed.

Any product showing signs of use, damage, or alteration after delivery.

3. Refund Clarification (As per UAE Law)

In accordance with UAE Consumer Protection Law:

Refunds are issued for the product value only.

Service-related costs (delivery, installation, dismantling, payment gateway fees) are legally deductible and non-refundable once incurred.

4. Refunds – Bank Transfer Payments

If payment was made via bank transfer, and a refund is approved:

Sofas, Dining Sets & Swings

Delivery and fixing charges will be deducted: AED 300– 500.

Gazebos

Delivery, installation, and dismantling charges will be deducted: AED 1,500 – 2,000.

Refunds will be processed via bank transfer within 3–5 business days, subject to internal approval.

5. Refunds – Card Payments (Online / Payment Link)

If payment was made via card:

Delivery fees will be deducted: AED 300– 500.

A 5% payment gateway processing fee will be deducted, as charged by third-party payment providers.

Refunds will be made only to the original payment method.

Processing time depends on the issuing bank and may vary.

6. Damaged or Incorrect Items

Any damage or incorrect item must be reported within 24 hours of delivery with clear photos or videos.

Verified cases may qualify for replacement or refund without deductions, in compliance with UAE consumer rights.

7. Right to Refuse Refund

CasaFiora reserves the right to refuse any return or refund request if:

The request violates this policy.

The product condition does not meet return requirements.

The claim is submitted after the allowed timeframe.

8. Governing Law

This policy is governed by and interpreted in accordance with the laws of the United Arab Emirates.